Shipping Policy andRestrictions
SHIPPING RATES & RESTRICTIONS
As state laws are constantly changing, we encourage you to review this page of our website to get updates on shipping regions for ZSY online.
While we cannot ship to certain states, we may sell your favorite ZSY pouches at a retailer near you.
Until further notice, gozsy.com will no longer be selling and shipping to the following states:
Vermont
+ these U.S territories
Micronesia
Guam
Puerto Rico
Within the following states, we cannot ship to specific counties:
California (all products): San Francisco County
Colorado (all products): Aspen, Carbondale, Edgewater, Glenwood Springs, Golden, Snowmass Village
Illinois (all products): Cook County, River Forest, Skokie
Maine (all products): Bangor, Bar Harbor, Brunswick, Portland, South Portland
Minnesota (all products): Arden Hills, Bloomington, Brown's Valley, Edina, Golden Valley, Mendota Heights, Moorhead, Richfield, Traverse County, Wheaton (Lush only): New Hope, Nobles County, Robbinsdale, St. Louis Park
North Dakota (Lush only): Cando, Linton
Ohio (all products): Grandview Heights, Bexley (Lush only): Columbus, Toledo
Oregon (all products): Multnomah County
If you have any questions, please contact info@gozsy.com.
Thank you for your continued business.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Below are the estimated delivery times of our partnering carriers.
Shipment Method
Estimated Delivery Time
UPS Ground Shipping
5-7 Business Days
UPS (Adult Signature Required) *Required for all shipments to California
5-7 Business Days
* Shipping methods do not reflect for orders placed via gozsy.com’s wholesale channel.
* Orders placed on Saturday or Sunday will not ship for 48 hours.
*Severe storms and wildfires may affect shipping times. Please visit UPS Service Alerts for more information.
Shipment to P.O. Boxes
We do ship to P.O addresses within the U.S and U.S. Territories via USPS only.
APO/FPO/DPO Addresses:
Yes, we do ship to APO/FPO/DPO locations within the U.S and U.S Territories. Please contact info@gozsy.com for more information.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.
Customs, Duties and Taxes
gozsy.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
gozsy.com is not liable for any products lost during shipping and transit. If your order was lost in transit, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
Returns Policy
Tins/Cans
ZSY tins/can may be returned within 30 days of delivery if there are manufacturing defects or damages caused by the delivery service. We do not offer any sort of return for products that have been used.
If you would like to inquire about a return, please contact us at info@gozsy.com